Frequently Asked Questions

Reservations

1Why book with ZanteTaxi4U?

• Competitive prices, we are the suppliers of the transfers, so not commission costs are added in our prices.

• Vehicles are safe, insured and professional, with all the licenses.

• Professional English speaking drivers.

• Flight Tracking.

• No waiting costs.

• Free baby seat.

• No hidden charges.

• Great customer service.

• Free cancellation.

• Pay on arrival - not prepayment is needed.

• Safe driving.

• Sanitized cars.

2How do i book a tranfer?

Use the search form on our homepage to select your pickup date and time, as well as your pickup and drop-off location. Then simply follow the steps described on the How to Book page to complete the booking process.

3How do I know if my booking has gone through?

After you complete the booking process, you will receive a confirmation email with a voucher containing your booking number and all the details of your transfer. If you don't receive the voucher within a few minutes, please check your spam folder first and then contact us by email at info@zantetaxi4u.com or call us at 0030 6945503865 (Mobile, WhatsApp, Viber).

4What happens after I make a booking?

Once you complete your booking on our website, the details are sent electronically to us, and we make the appropriate arrangements according to the information input on the booking. Please note that we cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

5What do the indicators x1, x2, x3 next to the vehicle type mean?

The indicators state the number of vehicles. For example, when you book Standard Taxi x 1, your reservation is for one standard taxi. When you book Standard Taxi x 2, your reservation is for two standard taxis. When you book Standard Taxi x 3, your reservation is for three standard taxis.

6What does the transfer price include?

We offer One Way Tranfers and Round Transfers. The price for a One Way Tranfer includes the one-way journey for the route booked. The price for a Round Transfer includes both the arrival and departure journeys for the route booked. Please note that excess luggage, sports equipment etc. may incur additional cost.

7Is the price per vehicle or per passenger?

All prices displayed on our website are per vehicle. The vehicle price does depend on the number of passengers so please make sure you specify the correct number of passengers and select the appropriate vehicle (the maximum capacity of each vehicle is displayed clearly on the vehicles list).

Please note that when you select more than one vehicle (e.g. 2 standard taxis, 3 mini buses etc.) the displayed price is the total price for all selected vehicles.

8Does the price depend on the date of my transfer?

Our transfer price does not depend on weekends or time of the day. This is what differs ZanteTaxi4U service from local taxis.

9What about the length of journey?

Times stated on our website and vouchers are estimated approximately and are applicable for a journey on a normal day. These times may vary according to time of day, road works, local road closures or diversions, volumes of traffic, local festivities etc.

10I've booked a Round Tranfer. Should I reconfirm the return transfer?

Yes, it is very important to reconfirm your return transfer at least 48 hours prior to the booked return date. Please call us at 0030 6945503865 to reconfirm your actual pickup time.

11How do I add my flight number correctly?

When you book a transfer from Zakynthos Airport, you need to specify your flight number with both letter and numeral parts (according to the ticket). For example, EZY 8745 is a full flight number, and 8745 is incomplete. If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.

12Can i add a special request?

You can add your special requests using the "Comments or special requests" field on the booking form. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.

13What do I do if the wrong resort has been booked?

Please contact us by email and provide us the correct resort. We will adjust your voucher and the transfer price accordingly.

14What do I do if I decided to book a holiday at last minute and need a transfer?

Online bookings can be made until 24 hours before pickup. We also accept last minute reservations by email or phone. Please send us an email (info@zantetaxi4u.com) or call us at 0030 6945503865 (Mobile, WhatsApp, Viber) to arrange your transfer.

15Can i book a transfer for a very large group (40+) of people?

If you would like to book a transfer for more than 40 people, please contact as at info@zantetaxi4u.com and let us know your preferred date/time and destination. We will contact you as soon as possible to inform you about availability and price.

Payments

1How do I pay for my transfer?

No prepayment or credit card is required when you book a transfer on our website. You can book online now and pay the full amount in cash to the driver at the pickup point. Please note that you should prepare the required amount of cash in advance (in euros).

2I prefer to prepay for my transfer before i get to Zakynthos. Is this possible?

Of course it is possible. Please send us an email to info@zantetaxi4u.com and we will send you our IBAN so that you can pay by bank transfer.

Changes / Cancellations

1What’s ZanteTaxi4U cancellation policy?

You may cancel your booking at any time via email sent to info@zantetaxi4u.com. The cancellation is free of charge until 24 hours prior to your transfer. If you need to change or cancel your transfer last minute due to the Coronavirus impact, we will accept the change/cancellation free of charge even at last minute. We are aware of the challenges you all face. We are in this together.

In case a prepayment has been made and you cancel your transfer until 24 hours prior to your pickup date/time, we will refund the prepaid amount within 24 hours and we will send you an email so that you are informed that the refund was done. From our experience so far the banks need approximately 14-21 days to transfer the refunded amount to your account.

2How do I change my booking?

You can change your booking by contacting our team by email at info@zantetaxi4u.com or by phone at 0030 6945503865 until 24 hours prior to your transfer.

Please note that any changes requested less than 1 day before the transfer may be declined.

3How do I cancel my booking?

You can cancel your booking by contacting our team by email at info@zantetaxi4u.com or by phone at 0030 6945503865 until 24 hours prior to your transfer.

4What should I do if my flight arrives earlier?

If your flight arrives earlier, probably your driver may not be at the airport yet. Please wait for your driver at the arrivals area. You can also contact us by phone or via SMS messages at 0030 6945503865 to speed up your meeting at the airport.

5What should I do if my arrival flight is delayed?

The driver monitors flight arrival times and will arrange your transport to collect you at the new arrival time.

6What should I do if my departure flight is delayed?

As soon as you find out that your flight is delayed, please inform us by calling at 0030 6945503865 or via email (info@zantetaxi4u.com) and provide us the new pickup time for your transfer.

7What happens if my journey details change prior to departure?

Should your journey details change prior to departure simply contact us at 0030 6945503865 (Mobile, WhatsApp, Viber) or email us at info@zantetaxi4u.com with your new details and we will update your booking accordingly. You will be responsible for any increase in price if the new journey involves further distance/time, resort or number of passengers etc.

8Will I have to pay extra for waiting time?

We do not charge waiting time. Please note that If you have booked a transfer from the airport to your accommodation the driver will monitor your flight and arrive by the time of landing.

If you're arriving by boat and you have a delay please inform us as soon as possible by calling us at 0030 6945503865 (Mobile, WhatsApp, Viber).

Transfer Conditions

1How do I choose a suitable vehicle for my needs?

Each vehicle has its own capacity which is displayed on our website. You can check the information about the number of passengers and pieces of luggage provided for each type of vehicle and select the one that suits your needs.

2How much luggage can I take?

Each vehicle has its own capacity which is displayed on our website. It is vital that you check the luggage capacity of the vehicle you are looking to book.

A standard piece of luggage is considered a bag or a suitcase whose length, width, and height do not exceed 158 cm.

The allowance per person for all vehicle types is one standard size suitcase (approximately (H)70cm, (W)47cm, (D)21cm) and one small piece of hand luggage. Any bigger luggage can be considered non-standard.

If you are travelling with bulky luggage (for example, prams, wheelchairs, big suitcases, etc.) it's better to book a Mini Bus.

If you are travelling with excess luggage such as large suitcases, wheelchairs, pushchairs etc. it is imperative that we are made aware of this at time of booking as extra charges may apply. Failure to do so may result in extra transport being required to accommodate excess luggage and additional charges may be applicable locally.

Please note that hand luggage can be placed in the car.

For consultations, please contact us by email at info@zantetaxi4u.com or call us at 0030 6945503865.

3What if I am travelling with children?

Regardless of age, every child is considered a passenger, and you should take it into account when entering the number of passengers when booking. Child seats are free of charge.

4Do infants count?

Infants (0-2 yrs) and children (3-11 yrs) count in all vehicles as they take up a seat. We strongly recommend parents to take their own child seats to ensure adequate safety and comfort (it is parents' responsibility to fit these seats).

5Do you provide baby seats / baby boosters?

Yes we do. Please select a baby seat / baby booster at the Optional Extras of your booking. There is not an extra charge.

6Is it necessary to book child seats?

In Greece child seats are required. Safety of children transportation is regulated by law and there are penalties for not using child seats.

7Do I need to tip my driver?

The price paid does not include gratuities. It is customary to give a tip if you feel service has warranted it but this is entirely up to you.

8Can my driver make a stop or change the route?

If you need to make a long stop or deviate from the planned route, you can discuss the price of the stop with the driver before the ride.

The voucher, sent to your email to confirm your booking, states the fixed price of a trip to the particular destination without extra stops or detours.

9What if I’m travelling with a wheelchair?

If you are travelling with a wheelchair either collapsible or non collapsible it is essential that you advise us prior to booking – please email us at info@zantetaxi4u.com to ensure that we can provide an appropriate vehicle. Failure to do so may result in extra transport being required to accommodate and additional charges may be applicable locally.

All of our taxi drivers are insured. We do however recommend that you hold a valid insurance policy for the duration of your trip.

10What if I am travelling with animals?

Transportation of animals is regulated by the legislation. Any animal should be transported in a portable carrier and have medical certificates and other documents according to the Greek legislation.

In case of a law violation, your driver has a right to refuse to provide the transfer.

Please keep in mind that we may ask for compensation for any damage of the vehicle during the trip.

Meeting Driver

1How can I find my driver?

• If your pickup location is Zakynthos Airport, once you have collected your luggage, please proceed to the arrivals hall. Your driver will be waiting for you there, holding a sign with your name on. Please identify yourself by showing him a copy of your booking voucher. Zakynthos Airport can be very busy on main arrival days, so if for any reason you cannot find your driver, please DO NOT leave the airport. Instead please call us at 0030 6945503865 (Mobile, WhatsApp, Viber) to help you find him as soon as possible.

• If your pickup location is Zakynthos Town Port or St. Nicholas Port, once you have collected your luggage, look for your driver at the port. He will be waiting for you near the boat, holding a sign with your name on. Please identify yourself by showing him a copy of your booking voucher. The port can be very busy during the summer months, so if for any reason you cannot find your driver, please DO NOT leave the port. Instead please call us at 0030 6945503865 (Mobile, WhatsApp, Viber) to help you find him as soon as possible.

• If your pickup location is your accommodation, please proceed to the main gate of your hotel/villa/apartment. Your driver will be waiting for you there, holding a sign with your name on. Please identify yourself by showing him a copy of your booking voucher.

2How can I be sure that my driver will pick me up?

We guarantee that your driver will do his best to meet you. He will have your mobile number so please keep your phone switched on. If you cannot find your driver, please call us at 0030 6945503865 (Mobile, WhatsApp, Viber) to help you find him as soon as possible.

3I cannot find my driver. What should I do?

If you didn’t find the driver, please check the names on signs once again. Possibly, the driver did not notice when you went out. You can wait for 5 minutes - he might still be on his way. If you don’t meet him within 5 minutes, please call us at 0030 6945503865 (Mobile, WhatsApp, Viber) to help you find him as soon as possible.

4What languages does my driver speak?

All of our drivers speak English.

5Will my driver drop me / pick me up at my accommodation?

Whilst ZanteTaxi4U Transfers is a door to door service, on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply drivers will drop / collect you from the nearest accessible point.

General Questions

1What is your policy on abusive language and inappropriate / drunken behaviour?

The driver reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or behaviour/language is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle. No refund will be given for services not carried out because of the above-mentioned reasons. For any damage that is caused to vehicles the individual responsible will be held liable for any charges incurred from the driver.

2What is your smoking policy?

All our drivers operate a non smoking policy in all vehicles.

3What is your complaint policy?

If you encounter a problem with your transfer, please call us using the number given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the driver on your behalf and put things right. You need to notify us within 28 days of your return journey. Complaints received after this time period will not be accepted.

Complaints arising from failure to follow our Terms & Conditions, such as not travelling with your booking voucher, non-reconfirmation of transfer and incorrect information will not be considered.

In the event of being unable to find your driver, we ask you to call us directly at one of the phone numbers found on your voucher. Failure to do this may result in any eventual claim being invalid.

If you have any service issues upon your return, in relation to services booked through zantetaxi4u.com, you should send us an email at info@zantetaxi4u.com. We will contact our driver and respond to resolve all service issues within 28 days of notification.

4Can i have some info about the public transport in Zakynthos?

The local bus company is called KTEL. If you choose to reach your resort by bus, you need to go to Zakynthos Central Bus Station by bus first and then wait to take the first bus from the Bus Station to your resort. This will result in a 1-hour (or more) trip duration. The KTEL buses are available from 7:00am to 10:00pm, only once per hour for each resort. You can buy the ticket for your bus from the ticket counter inside the Bus Station or directly from the driver. The bus tickets cost 1.80€ per person.