Covid-19 Policy

Covid-19 Policy

Thank you for your interest in ZanteTaxi4U transportation services. To inform and help protect our vehicle drivers and their passengers, we have developed and implemented a set of Covid-19 response measures compliant with the Covid protocols of Greek Government.

Obligatory face coverings

As of 1st of July 2020 Greek government requires all drivers and passengers to wear face coverings while riding together. Independent vehicle operators are required to wear a face covering, such as a facemask, bandana, or a scarf that cover mouth and nose when transporting passengers, or when otherwise within 2 meters of customers or others. Passengers are asked to wear a face covering before entering vehicles and during their entire ride.

Vehicle disinfection and cleaning

ZanteTaxi4U drivers sanitize our vehicles before the start of each shift. The drivers also clean and disinfect commonly touched surfaces after the completion of each transfer. When cleaning and disinfecting, individuals must wear disposable gloves and PPE, compatible with the cleaning products being used. Vehicles must be thoroughly ventilated during and after the cleaning process. All gloves and any other disposable PPE used for cleaning and disinfecting the vehicles must be removed and disposed of after cleaning.

Interior surfaces that must be disinfected include: seat cushions, arm rests, door handles, window buttons, buckles and seatbelts, light and air controls, doors and windows, and grab handles. Frequently touched electronic surfaces, such as tablets or touch screens used in the vehicles must also be cleaned and disinfected. Special attention must be paid to surfaces and objects that are touched often by passengers. Surfaces that are frequently touched by the driver, such as the steering wheel, radio buttons, turn indicators and cup holders, must also be disinfected at regular intervals.

Drivers must carry cleaning and disinfectant sprays and/or disposable wipes and disposal trash bags with them in their vehicles.

Hygiene precautions

We educate our drivers about where to find accurate information about Covid-19, its symptoms, and how it spreads. If we notice that any of our drivers have a symptom they have to stay at home. We also supply hand sanitizer and disposable wipes and cleaning products to our drivers.

As an important infection control measure, we require drivers to practice regular hand hygiene. The times on the job to clean hands include:

Before and after work shifts

Before and after work breaks

After handling passengers’ personal belongings, if unavoidable

Between rides and after handling/exchanging money

After putting on, touching, or removing cloth face coverings

Before and after pumping gas

Limitations of contact

Our vehicles are carrying partitions between driver and passengers for your safety.

At this time, we restrict drivers from providing pooled rides or picking up multiple passengers who would not otherwise be riding together on the same route. Passengers should only be allowed to sit in the back seat.

We also encourage use of the vehicles’ vents and/or lower the vehicle windows to bring in fresh outside air instead of using the recirculated air option for the car’s ventilation during passenger transport.

We ask drivers to open and close trunks and doors for their passengers. Passengers should be asked to handle their own personal bags and belongings during pick-up and drop-off.

We prioritize contactless transactions that limit or eliminate close contact and the sharing of items such as pens and electronic signature pads between drivers and passengers.

For the safety of passengers, no items such as water bottles or magazines should be provided.

We routinely conduct unannounced field checks to monitor compliance with our Covid-19 response measures. We discontinue service to our customers by drivers found to not comply with our guidelines.


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